Proudly Serving The Finger Lakes Including - Syracuse, Ithaca, Rochester & Nearby
Halco Reviews and Ratings
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Job review from Susan in Victor, NY 14564 on 01/16/14
Halco has obviously found the winning combination in customer service and a fabulous team of very experienced and knowledgeable plumbers. Special thanks to Dave McCullough and his team: Eric and Dan and the young apprentices who worked along side them. I was so grateful for Halco's immediate response to both emergency situations and their vast expertise in fixing the damage and solving the emergency problems quickly. Dave came back to fix the ongoing problems related to the original damage, broken shower nozzle, heating elements in the hot water tank, issues with the washing machine ...until the house was back to "normal"! Thank you so much for all you have done. They all deserve a bonus, a raise or Both! This level of service and expertise is rare nowadays, but Halco seems to know how to do it right! I will be calling Halco for all future plumbing and heating needs and singing your praises and referring customers. Sincerely, Susan Barnes, Victor, NY.
I was impressed that someone answered the phone and I didn't get an answering machine.
Polite and helpful. The dispatcher said someone would call me between 8 and 8:30 the next day and they did!! More importantly, I had to have an emergency call after the major work was done (leaking pipe in a wall). Dave called and talked me thru the process of how to shut off the water. Another crew showed up within 45 minutes and spent another day fixing the problem! Excellent response to my frantic call!
Dave McCullough was the first one to come on Saturday morning. He said he would be here by 9 and he was. Very friendly, courteous and extremely knowledgeable. He easily put my mind at ease under a very stressful situation. Totally impressed!
The heat in my house went out and froze all the pipes inside AND outside of the house. Dave quickly assessed the damage and gently delivered the bad news. He explained everything in great detail and answered all my questions with patience and detail to my satisfaction. I felt very assured and he easily put my mind at ease in a very, very stressful situation. When he left that day I knew I was in good hands with this company.
Dave arranged for a crew to be at my house by 8:30 the next day. They were prompt, organized and got started immediately. They were very courteous and took great care to protect carpets etc. They worked 2 solid days, all day in bitter cold January temps until the job was completed. I felt secure enough with this crew that I left them in my house all day and went to work. Dave came by often in that two days to check the progress and to make sure I was satisfied with the work and progress. They made sure I at least had some working water the first day. Like Dave, Eric and Dan their assistants also took the time to answer any and all questions with great knowledge and patience!
The crew took great care to protect and respect my home while working inside and outside. They wore shoe covers, put down drop cloths throughout the house and cleaned up any water spills. Totally impressed!
our service area
We serve the following areas
- Adams Basin
- Avon
- Beaver Dams
- Bloomfield
- Bradford
- Branchport
- Brockport
- Caledonia
- Canandaigua
- Churchville
- Conesus
- Dalton
- Dansville
- Dundee
- East Rochester
- Geneseo
- Groveland
- Hamlin
- Hemlock
- Henrietta
- Hilton
- Honeoye
- Honeoye Falls
- Hunt
- Ionia
- Keuka Park
- Lakeville
- Leicester
- Lima
- Livonia
- Mendon
- Middlesex
- Mount Morris
- Naples
- North Chili
- Nunda
- Penn Yan
- Piffard
- Pittsford
- Rochester
- Rock Stream
- Rush
- Rushville
- Scottsburg
- Scottsville
- Spencerport
- Springwater
- Victor
- Watkins Glen
- West Henrietta
Halco representatives are very thorough in their assement, very courteous, and professional. I...