Great. Found out I am covered under the 10-year warranty because I'm on Halco's monthly serve plan. Did not have to pay anything for the call or the parts and repair!

Very prompt, helpful, efficient.

Very polite, knowledgeable, efficient. So far, every Halco person who has been to my house gets along with dogs, which is nice since so many homeowners have dogs. It makes everything easier.

Walked through all possibilities in an organized way, made the right diagnosis and communicated everything to me very well.

Got the part in the next day, called to arrange a time for me to be there, arrived on time, and fixed the problem.

No cleanup was required.