Testimonials

Water Heaters Customer Testimonial from Kathy C. in Sodus, NY

The gentleman came to check out what was wrong with the on-demand water heater that I had as the people that installed it said that they have not worked on that brand (HTP) for a few years or more. The gentleman showed me what was wrong.  It was not repairable.  I thought about what to do after he showed me my options.  I decided on another on-demand weather heater.  Oh my goodness!!  The HTP always took a minute and a half of running water fully to get hot water when it worked properly. It would shut off randomly.  In the middle of a shower, washing my hair, while washing dishes.  Sometimes you could feel the water getting warmer to start something and the water would go cold. 

 
I had called Home Comfort many times over the years. 2019 was the last time I saw someone. Having problems then. They took the cover off and said to leave it off as it was too cold in the cellar so it wouldn’t work then.  As I have said they just told me that they do not work on them.  One person gave me the number for HTP.   After over a month of being put on hold, I got to talk to someone that gave me a website to go to as they said that is what I would have to do they could not help me on the phone.  For some months I tried to get on the website to get the message “error”.  Could not get onto the website.  
 
The new water heater is so quiet.  I don't hear it at all.  We have hot water much quicker than a minute and a half.  Less than a minute.  It works properly.  So happy.   Thank you for all of the hard work.  The two gentlemen were so very nice. Professional,  without any profanity.   Greatly appreciated.  
- Kathy C. of Sodus, NY
Wednesday, July 26th

our service area

We serve the following areas

Our Locations:

Halco
1730 Mecklenburg Rd Suite B
Ithaca, NY 14850
1-607-218-8448


Halco
204 Bass St
Liverpool, NY 13088
1-315-992-6300


Halco
365 N. Washington St
Rochester, NY 14625
1-585-200-3364
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