for the most part yes

pretty good

Gary was very patient and thorough in diagnosing the problem.

I had an idea of what was going on. Will assessed everything thoroughly, took the time he needed to make a careful analy...

Ben was very pleasant & extremely courteous. Listened to our concerns. Explained & fixed issue w/ Rinnai very...

Never turned the furnace back on when he left. Woke up next morning to the house being 60 degrees.

A little.

The best I think I had yet.. Right to the important questions no nosence questions the whole call took maybe 3 minute...

Courteous and professional

It would be a 5 but I waited 13 hours for a service technician to show up

Ben was amazing! I know there was an issue with the fitting of our second 2, and you had to come back about 5 times. ...