Testimonials for Halco

I am reaching out to you regarding an employee that I feel needs to be recognized (for not only his impressive knowledge, exceptional inspection skills, and his ability to multi-task while listening to 2 children run wild and 2 adults asking him several HUNDRED questions), but also his ability to maintain such a personal conversation while still being professional enough to represent Halco Energy.  Too often, as people with "professional careers", we forget that not everyone comes from our backgrounds in business/ education, etc. We forget that certain terms, gestures, and sources of communication can be so easily misconstrude, and our lack of "personalism", is often a reflection of "ego". A reflection that is commonly deposited on the employer the person is representing.    In this case however, I have been exceedingly satisfied. The job these employees are subjected to is extremely time consuming and physical. Between introduction, inspection, reporting, paperwork, and (I can only imagine) several, yes several moments of questioning, an individual designed to handle this type of assignment would need to posess an immsense amount of patience, personality, empathy, and a strong will to REFRAIN from judgement. Judgement which can come so effortlessly when dealing with a specific population; that of poverty.    As a professional who is exposed to elements within someone elses home, I can only imagine the stress one must face entering that house and being expected to interact with people they know nothing about.     I can only say this, if I had to recommend Halco Energy to anyone, based upon my interaction with Mr. Jamie Kluk, I absolutely, without hesisitation would. I can only hope my interaction with him, and this review, will prepare this company in the future to set the bar even higher when looking at potentially new recruits! Because as any businessman/woman knows, THAT individual is the face of your company, and their every move is a precise delineation of you.

The two young men who weatherized our home today were absolutely outstanding.  They were very thorough, they explained their work very clearly and certainly exceeded our expectations of the overall improvements they did. Our home is noticeably tighter. I can feel the difference and I know I will see the difference on our utility bill. Thank you for being the EmPower NY contractor. If you ever need a reference please don't hesitate to call on us.  We feel blessed that you did all of the inspection, paper work and the final execution of the program. Best regards,

Dear Mr. Smith,I am writing to thank you, Halco, and especially Matt Dennis and Matt Slimskey for your exceptional customer service.Matt Dennis and Matt Slimskey oversaw the sale and installation of my LG Hydro Kit heat pump heating and cooling system. They and their teams exceeded my expectations in all regards.I first met Matt Dennis at a virtual HeatSmart CNY meeting. I was interested in installing an air-to-water heat pump, which is regrettably not yet widely available in the U.S. market. Matt D. consulted with me about ATW heat pumps and other options. He researched ATW heat pumps and advised on more readily available, and serviceable, alternatives. Matt regularly accepted my calls after business hours and “geeked out” with me about what heat pump heating and cooling system would work best for my new construction project. To this day, Matt has remained in close contact and offered support even though my bill to Halco has been fully paid.Matt Slimskey oversaw the team that installed my heating and cooling system. I was out of the country during most of the installation but various other subcontractors whom I trust spoke very admirably about Matt and his team even without my prompting. As I’m sure you know, this is rare for subcontractors to do. During the few times that I managed to be on site, Matt’s team treated me like a valued customer, explaining the system in a clear and patient way.What also stands out clearly in my mind is when my General Contractor—whom Matt S. had been attempting to contact for weeks, without success—contacted me on a Friday at noon and asked that Halco “turn on the heat” the following Monday (less than 3 full days later!) in order to pass inspection. I was appalled by this request, but Matt and his team adapted and somehow managed to have the heating and cooling system functional by the GC’s due date. That was less than 24 business hours away from the time service was requested. Talk about exceeding expectations.Throughout all of this high-maintenance drama of customer service, Matt Dennis and Matt Slimskey have remained steadfastly good-humored, helpful, and friendly. I admit that I had been nervous about working with a “big name” heating and cooling company on this project. I typically prefer to work with the smallest business possible. But Halco proved me wrong. Your team has taken remarkably good care of me—a single woman navigating house building for the first time. I am indebted to Matt Dennis, Matt Slimskey, their teams, and you, for helping me through this process.I have recommended, and will continue to recommend, Halco to my friends with the strongest endorsement. Thank you, Hal, and please pass my gratitude along to Matt Dennis, Matt Slimskey, and their teams.

Lori,I have had several emails between you and me and found you to be very pleasant so when you said Todd was coming to my home I felt comfortable as I do not like strangers in my home.Having said that,  I could not believe what a pleasure it was to have this man in my home.  I found him to be one of the most pleasant, patient, conscientious, efficient people I have ever let into my home.  He went to work immediately, left no stone unturned, asked questions which I answered and then he continued his work.Most people that I have coming into my home are of the younger generation and patience is not a virtue. By the time he left I felt I had known him for years.The bottom line is that I hope HALCO ENERGY  realizes what an asset this man is to their company.  I do not know how many other people are in his position but I cannot imagine any one of them could hold a candle to him.I am so happy that he was the representative for my area.  It is because of him that I will give referrals to anyone that I become aware of in need of services.Have a great day and many thanks.

Dear Hal, My name is Makan ****** and I have been a customer of Halco since last summer. During this time, your company has installed for us a water heater, a furnace (together with a new supply boot and air filter), a new coil case for our AC system, basement spray-foam insulation, multiple energy assessments, and a complete basement floor system. And this is an incomplete list because I want to keep the email brief! In every case, the service provided by Halco was of the highest caliber. But beyond that, every member of the Halco team that we have had the pleasure of working with has been truly respectful and considerate. The latest case was Larry Anstee, who did an outstanding job of finishing our basement. I would in particular like to express my deep gratitude for the help and support of Jamie Kluk. The story of how I came to know of Halco involves some serious health issues that my two children struggled with soon after we moved into our new house in late 2015. And through our process of troubleshooting and decision making with regards to the house, Jamie was there for us not just as a representative of Halco but also as a friend. Every single one of his emails and messages to me ends with "Call or email anytime”!  I am truly grateful to him. I will finish by thanking the Halco team again for their high-quality work, and I would like to thank you for putting together such an outstanding group of people. I wish you all the best. Sincere regards, Makan

We had airkrete and foam insulation installed as part of an energy conservation upgrade. Everyone went beyond my expectations regarding timeliness, work ethic, consideration of entering house and overall professionalism.

Ed Okonsky and his crew did a wonderful job at our residence, installing a furnace and insulating our mobile home. We are very satisfied with all that they did. Thank you very much! We are super pleased!!!

He was polite, friendly, helpful, cleaned up his mess. Gave me all information.

Sorry I missed you today. I checked the basement when I got home. I understand Ralph's notes and I'll clean up the circuit labeling. FYI - the flicker problem was noticeably absent this evening. I didn't get a single "there it goes again" from Julia all evening. As far as I'm concerned, the project is a success. Ralph - thanks for the dedicated circuit for the "Grid is Down" indicator. I explained it to my brother, and he had the reaction I suspect most will have - "what? you need a light to come on to tell you when the power is off?", and he thought I was nuts. I appreciate your willingness to humor me. I enjoyed the project - I really learned quite a bit. Thanks to you both, and extend my thanks to Tim. I can't say enough about the Halco team. Finally - Melissa - if you do commercial work in Buffalo, let me know. My brother owns a number of self storage facilities, and two indoor tennis centers in Buffalo, and is interested in learning about Solar options for his vast roof space. If that's in your market, I'll put you in touch.

Bob was professional, very knowledgeable and courteous. He did an excellent job and we were pleased with his work.

John was very professional and did an excellent job!

I just want you to know how thankful I am for all the work that has been done to my trailer. Every person from there from start to finish was professional, friendly and as a woman who lives alone it meant alot to me that no one who came here made me uncomftorable or was innapropriate in any way. Again, thank you all so much for everything you've done to my home. I just felt it was important for you to know how pleased I am and will recommend you to anyone. Have a great day. 

I found Halco in phone book yellow pages. Very happy with service. I would use you again and refer other people to Halco.

John was excellent - very friendly and knowledgeable.