Testimonials for Halco

To my HALCO friendsFinding the words to express my gratitude for the work you have done, toward making my life whole again, is an almost impossible task. When I called HALCO last fall for my annual furnace cleaning, little did I know we were about to embark on a new and frightening journey. I was in for the "the shock of my life" when the HALCO technician literally showed me that my furnace had gasped its last "hot air" and would have to be shut down for safety purposes. What was I to do? My furnace needed replacing and knew I couldn't afford to take this plunge. The 'tech' must have seen the panic on my face and the tears welling up in my eyes, because he calmly said, "Let me call my supervisor...maybe he can help us figure this out." That was beginning of a beautiful friendship between my HALCO family and myself and housemate.From that moment on, everyone at HALCO took more than a professional interest in making us feel that "our problem" was very important to them and that they were not going to stop until the job was done and everyone was satisfied. The HALCO family orchestrated a plan to not only get me a new furnace, proper insulation, hot water system and all of the 'bells and whistles' needed to ensure that I had a 'more efficient' heating and cooling system, but also assisted me in applying for the grants to help pay for this huge project.When I sat down to write this testimonial to my HALCO family, I went to their website to help me formulate what I wanted to day. It is there that I took notice of the HALCO Mission: "...Halco has been dedicated to providing extraordinary service and value to every customer we serve." In my eyes, this is truly an understatement. To find out what kind of a company HALCO is, all a person needs to do is make that to the Phelps office, where a very pleasant voice on the other end cheerfully says, "It's a great day a HALCO, how can I help?" What a wonderful way to begin a lasting relationship!Sp, to everyone at HALCO...Steve, Heidi, Justin, EJ, Gary, Todd, Meredith. Seth, Tammy, David, John, Luke, and anyone I inadvertently forgotten...THANK YOU! Your professionalism, knowledge, attention to every detail, and the way you treated our home and us with respect and dignity will forever be appreciated. We are proud to recommend your services to other homeowners in the area. On a scale of on to ten, with on being dissatisfied and ten being satisfied...we rate you a 22.5!Sincerely,Toni Turner and Becky Gagne

John did a great job. Very knowledgeable / took time to service all parts of air system.

This tech was very skilled & knowledgeable. Did a great job!

Ryan Gould was here last evening, 11/7/12, to do the annual check-up on my boiler. Just wanted to let you know what a nice young man, Ryan is. He is very knowledgeable and friendly. Halco seems to have some really great people working for them. I have to say, any dealings I have ever had with Halco, from the nice ladies that answer the phone to the techs that are on the road, has been a pleasure. Keep up the good work, I would refer you to friends and acquaintances. A very happy holidays to you all.

Mr. H. Smith- Once again we, Bill & Joan of Owasco, N.Y. have good reason to compliment you. Your reserve of well meaning, talented and just plain great guys seems to be endless. We refer to the employees recently sent to our home to insulate  & make more energy efficient headed by one Ben Secor. We're also happy to include Joel Needle, Lindsay Snow & Dan Davenport. You can count on us to continue the accolades whenever the opportunity presents itself. Many thanks,

This was a VERY difficult and dirty job. Eric arrived on time, prepared the work area quite well to minimize debris, dirt, etc. His attitude throughout the job was pleasant, positive and professional; this in spite of the fact he had NO help till afternoon. He could have given up on one or two parts of the job that looked impossible; but he was determined and found a way to get it done. Quality of the work was excellent as far as I could see. He took no "short cuts" and did it right .... actually rectifying an air-flow deficiency created by the original Halco installation. We would be very pleased to have Eric return on any future service calls. He is a good ambassador for Halco.

Rodney, I was given your email address, at my request, by Joel Needle because I felt compelled to pass along to you a few comments about the quality of the service I have received by your company employees this last week. First, I just moved to Auburn and bought this house about 7 weeks ago. I ran into a plumbing problem about 8:30 on Saturday night, 12/6/2014 and saw your company offered emergency service. I called your number and my call was handled by a very friendly and understanding woman. I explained I had to shut off the water to the house and could I get someone out as soon as possible.  She told me should could have someone here around 8 in the morning on Sunday. Your service technician, Dan Burns, showed up Sunday morning. He was professionally attired, polite and very professional in his behavior. I liked the fact that he came in a company vehicle that was well stocked and professionally detailed. He looked over the problem, provided me with an estimate and proceeded to resolve the problem in a timely manner once I gave my approval. I was impressed by his depth of knowledge and pleasant personality. He then pointed out a few safety concerns, such as the fact that my hot water heater relief discharge was placed up against the chimney and would not function properly. He said he could correct the problem for a fee and I was glad to have him resolve the issue. I was so impressed with the quality of his work that I signed up for a Halco membership for heating and plumbing for about $25 a month. It's an excellent plan. I also scheduled an energy audit. I received a call on Monday confirming the appointment for Tuesday. I like all the small professional touches your company offers. On Tuesday Joel Needle and Lindsay Snow arrived, on time, to do the energy audit. They too were professionally attired, pleasant and very professional in how they conducted the audit. Joel and Lindsay answered all my questions and explained all the processes they were doing and what they were looking for. I was very impressed with their depth of knowledge. Once they completed the audit they explained to me what all the house issues were and how each issue could be resolved. Let me tell you, I had no intention of spending $7900 to do the insulation and other fixes they recommended, but Joel and Lindsay were so thorough and helpful in explaining how these fixes would address my concerns, ice build up, energy cost, etc, that I decided to have your company do the work they recommended. Lindsay did a great job in doing the paperwork so i can get the 3.9% financing. That process of getting the financing and having your people do so much of the paper work for a loan that offers such a low interest rate is too good to turn down. The reason I felt compelled to write this email is simply that I am 53 years old, a professional myself, a systems analyst at ITT Goulds Pumps, and well educated. It's not very often I deal with a company that conducts, and presents itself, in such a professional manner as Halco does. Your business model works perfectly. Whether it's your interview process, training or a combination of both, whatever you are doing that allows people like Dan, Joel and Lindsay to be the face of your company to customers, is working perfectly. I have an older house and I plan on using Halco for all my plumbing, heating, electrical and insulation needs. I have never written an email of this nature before but I want to let Halco Management know how very impressed I am with their company and employees. Please relay my sincere thanks and these thoughts to the appropriate supervisors or managers. Thank you, Jeffrey 

Young geniuses, fixed a difficult problem.

Dave provided us with excellent, courteous and professional service. He made us feel like we've known him for years.*Deserves a pay raise and a bonus. We will request him for any future jobs. Thanks again for the excellent service, Dave.

Would like to have Steve A. to come to do anything that needs to be done.

Excellent! The bill was itemized perfectly. Told what was wrong - serial # of motor taken out, serial # of motor put in. Figures I could read!

Matt was responsive to our concerns & got to the bottom of the problem. Good job - Thanks

Workman was very friendly and did a great job - It was a pleasure dealing with him

John was courteous, prompt, professional, knowledgeable and helpful on 11/6/11. Customer service personnel at toll free# 11/5 & 11/6 were great!

Steve & the other technicians from Halco have done a great job for us and been very helpful & kind also.