Testimonials for Halco

Don and his wife got started with Halco after hearing a HeatSmart Tompkins ad about heat pumps on the radio. They were interested in learning about more efficient ways to heat their home, so they filled out an application and were put in touch with Halco. From insulation and air sealing to a new heat pump systems and basement waterproofing, Halco helped this couple completely renovate their home! They have been extremely happy with Halco and our team from start to finish!

Dear Hal, Just a word of appreciation for the installation of a heat pump in my house in February. This is a great system - very easy to use - even for someone as old as I happen to be.  Your people showed up on schedule, were efficient and left my place cleaner than when they arrived! They even gave me a short lesson on how to use my new heat pump system.  I am especially appreciative for all the effort and time that Troy Duerr put in to see that the job was designed properly and installed correctly. He returned a week after the installation was complete to make sure I was satisfied! When I built this house 35 years ago, wood heat was a great choice. At nearly 90, it is not so great! So, you can get some idea of how much I am enjoying my new heating system.  Thanks again. I will recommend your company every chance I get.

Dear Mr. Smith,I am writing to thank you, Halco, and especially Matt Dennis and Matt Slimskey for your exceptional customer service.Matt Dennis and Matt Slimskey oversaw the sale and installation of my LG Hydro Kit heat pump heating and cooling system. They and their teams exceeded my expectations in all regards.I first met Matt Dennis at a virtual HeatSmart CNY meeting. I was interested in installing an air-to-water heat pump, which is regrettably not yet widely available in the U.S. market. Matt D. consulted with me about ATW heat pumps and other options. He researched ATW heat pumps and advised on more readily available, and serviceable, alternatives. Matt regularly accepted my calls after business hours and “geeked out” with me about what heat pump heating and cooling system would work best for my new construction project. To this day, Matt has remained in close contact and offered support even though my bill to Halco has been fully paid.Matt Slimskey oversaw the team that installed my heating and cooling system. I was out of the country during most of the installation but various other subcontractors whom I trust spoke very admirably about Matt and his team even without my prompting. As I’m sure you know, this is rare for subcontractors to do. During the few times that I managed to be on site, Matt’s team treated me like a valued customer, explaining the system in a clear and patient way.What also stands out clearly in my mind is when my General Contractor—whom Matt S. had been attempting to contact for weeks, without success—contacted me on a Friday at noon and asked that Halco “turn on the heat” the following Monday (less than 3 full days later!) in order to pass inspection. I was appalled by this request, but Matt and his team adapted and somehow managed to have the heating and cooling system functional by the GC’s due date. That was less than 24 business hours away from the time service was requested. Talk about exceeding expectations.Throughout all of this high-maintenance drama of customer service, Matt Dennis and Matt Slimskey have remained steadfastly good-humored, helpful, and friendly. I admit that I had been nervous about working with a “big name” heating and cooling company on this project. I typically prefer to work with the smallest business possible. But Halco proved me wrong. Your team has taken remarkably good care of me—a single woman navigating house building for the first time. I am indebted to Matt Dennis, Matt Slimskey, their teams, and you, for helping me through this process.I have recommended, and will continue to recommend, Halco to my friends with the strongest endorsement. Thank you, Hal, and please pass my gratitude along to Matt Dennis, Matt Slimskey, and their teams.

Hello, Halco. We just wanted to let you know we've received outstanding service from your office staff and field representatives. We've had consistent, excellent customer service from Corey and Brandon as our primary contacts. In addition, we are very grateful for Josh, Zach, Steve, Nick and Jose who installed our heat pump system last week. They were courteous, knowledgeable, respectful, and very competent in their work. We feel like we are in good hands with Halco from top to bottom. Thanks so much for upgrading our insulation this winter and installing our heat pump system. We love the results and are looking forward to our energy savings!

Happy Halco customer, Dick Matthews, switched from the hard work of heating his home with wood to a new LG air source heat pump system. This new, whole house system both heats and cools his home and is very easy to use. Dick is extremely pleased with the new ductless system stating, "If I had one thing to say about Halco it would be that the company is competent."  

Hal,   I wanted to drop a quick note of appreciation for the crew that handled the recent mechanical install of our LG heat pump system. I have to say that I was initially skeptical that such a large company could maintain such a client-centered approach, but your people pulled it off. From my first meeting with Matt Dennis, where I explained that we were just looking for a ballpark cost and some design ideas for our 200-year old farmhouse (so many small rooms...), I could see that HALCO was going to be easy to work with. He took his time, walked through the house, discussed some options and his thoughts, and didn't try to sell us anything. I knew we were at least a few years out from buying anything, so he was just establishing a relationship.   Then the NYSERDA rules changed, and suddenly "a few years" became "a few months". Matt came out again and did a full study of the house, including a blower door test. He went back and designed a system for us, and about two months later (delayed for a refi on our house), Dan and Rob showed up to install. Even though our crazy-complicated install (kind of a complex attic) took two days longer than expected, they took the time to do everything right and asked for my input as they went.   I grew up in an HVAC business household. Both my father and grandfather owned companies and have run service calls their entire lives, so I know just enough to be dangerous. Plus, I grew up in Florida 20 years ago, so I know nothing of the current state of the art in a cold climate. Nonetheless, everybody was willing to answer my questions and listen to my suggestions about where we might run ductwork, place the air handler, run linesets and electrical, and everything else. As a result, I have a system and an install where there's nothing that forces me to say "I would've done that differently".   And I imagine that thanks also go to you for building a culture that encourages getting it right. The fact that all of these guys are trusted enough to work it out in the field and make sure the customer is satisfied and the system is right is a testament to that culture. Thank you. I will definitely call HALCO in the future when the need arises.  

Kitty had been concerned about climate change for a while and was researching ways she could help combat the issue on an individual level. After connecting with HeatSmart CNY, Kitty choose to work with Halco to install her new air source heat pump system!

Dear Halco,   I have been pleased with Halco’s dedicated biannual inspections. My four heating/ air conditioning units are all well cleaned and in good working order. Last year, I witnessed the work that goes into servicing the four units in my condo. I believe it was a spring cleaning, but due to various emergencies that happened on my cleaning dates it was completed during the July 4th weekend. I had 13 family members in my two bedroom unit and your technician serviced all four units without disrupting our activities. Everyone was so impressed.   On another occasion a few years (4years?) back one of your employees worked on a unit in my condo installing a blower on three consecutive days. Every time I turn the unit on I am impressed at how the unit operates and the memory of the hard work that went in to the fixing of the unit.   So when I return in March I will expect another fine job well done based on the evidence of past performance. Thank you.

On August 3, 2023 Brandon made a sales call to our residence to review and quote us a SPLlT HVAC system. I can't recall a home improvement sales call where my wife and I have had so much fun spending money.  Brandon was very professional and thorough in his approach. All of our questions were answered and we felt like we were his only customer that day. He is a STAR representing your company.  

Excellent service all the way around. I would especially like to acknowledge Lance for all of his efforts. He is clearly someone who likes to make things happen to improve people's lives.  Kudos to Lance and the whole Halco team!

To Halco, thank you very much for sending Dillon and Todd out to do our Heat Pumps and Mini Splits installation and removal of the old furnace and central air conditioning units which were installed by Halco many years ago. They had a couple hot humid days and working in a tightly sealed very tight crawl space with no ventilation that was insulated by Halco last year on a dirt crawl space and spray foamed the walls. Also thanks to the Electricians whose names I forgot that did the Electric Service Meter Box and Electricial Panel upgrade and installation. Also thanks to Jim Rickey for helping us so much for working through many roadblocks and sticking with us to getting the grant for to be able to afford to do this project. The new system works great and we are so pleased with the results. Than you all! We have been Halco customers for a long time, and their customer service and professionalism on their part is what keeps us as loyal customers! I highly recommend Halco to anyone who wants the job done right the first time, every time. Customer for life!

Hi Matt, I just want to tell you that Josh is absolutely great, just like you!  He’s cordial, focused, hardworking, productive, patient, knowledgeable,  … totally “on the ball!”  I hope Halco recognizes his worth, and makes certain he has an upward path in the company.  Between you and Josh, I couldn’t receive better support and service!  Hal is lucky to have the two of you, and I’d like to tell him that!! Most gratefully, Jeanette

Two polite and helpful techs arrived. After being told my concern they promptly turned off my outside faucet from behind the heat pump and drained the outside faucet. They also checked the location of the main water lines for their information. They explained each thing they were involved with. Very satisfied. 

Hello Halco Staff,We have been so pleased with the professionalism, responsiveness, and friendliness of your staff and your installers! Thank you!

I wanted to reach out and tell someone at Halco that Lloyd was amazing and I want to celebrate him and let Halco know this. I'm not sure his last name but he was here everyday and I am just impressed.  My family felt so good about the installation process due to how Lloyd communicated with us and the respect he had for our home.