Testimonials for Halco

Your servicemen was very helpful and courteous. He did a good job.

The technicians did a super job in a difficult installation.

I'm writing to let you know how my unexpected furnace failure was handled by you service people. On Christmas Day, I discovered my furnace was not working. I phoned your 24 hour phone number, spoke with Heidi and she informed me that a repairman was finishing up another job and would be there as soon as possible. Shortly thereafter, repairman "Justin" was knocking on my door, ready to fix my furnace, which he did. I really value the importance of having a service agreement with your company. It not only gives me discounted prices, but gives me priority service when you need it the most. Heidi and Justin both offered prompt, professional and courteous service at a critical time.

Prompt and courteous service. We would like to request "Paul C." for repairs in the future. Patient and polite to us seniors!

Steve did a wonderful job, in a neat and efficient manner.

Because my usual heating company did a poor job performing annual maintenance on my furnace last year, I followed my neighbor's advice and looked into Halco. Glad I did. Not only did I find a fascinating story about you and your family, but I also had the opportunity to meet Thom Mayo. First, I salute you and Tammy for building such an extraordinary company from scratch (especially in New York State!) and for reaching out to students interested in your profession. The May 2008 article in the Rochester Business Journal about you was a joy to read. Second, my sincerest thanks to Thom. I've had many contractors and tradesmen in my home and Thom was one of the best. Rather than his just disappearing into the basement, we first looked at the entire heating system together and discussed various aspects of it. A lot of what he told me I had been unaware of. The in addition to routine servicing, he ran several tests the previous heating service had never done and made adjustments to increase the efficiency of the entire system. Afterward he explained what he had done and why. In addition to this, he discovered three small leaks in the gas line joints. Several days later he replaced the lines and again he carefully explained the details of what he was doing. Thom impressed me so much that rather than just filling our the Customer Service Satisfaction Card, I'm writing to you directly. He is real professional and a wonderful representative of your company. I look forward to his returning whenever maintenance and repairs are needed. Again, my congratulations to you and Tammy for what you have built and my deepest thanks for the wonderful services you, your family and your staff provide.

I felt very comfortable with these guys. Very professional and courteous.

The service came before ETA and quickly analyzed the problem in our cafe. EXCELLENT.

Bob Kier is an astounding technician. We are extremely happy that he is the man fixing our units.

Matt was very diligent and thorough. He explained what he did and why he did it, providing options to improve performance.

Very dirty furnace - he did a great job - he was a mess at the end. Thank you!

Have recommended your company already. Chris was professional, friendly, competent. He fixed all my wants-

Eric was very knowledgeable thorough and patient. We appreciated his dedication to completing the jobs.

I liked that Matt took the time to explain what was wrong with my furnace and what might have caused it.

This is the second year that Thom Mayo has serviced our oil furnace and I have found him to be both professional and friendly. Many thanks.