Testimonials for Halco

I could not find where we could give our testimony regarding our experience with Halco...so I'm putting it here...We have been customers of Halco for several years, always happy with service. In fact, the customer service is outstanding. We recently had an energy audit done by Will Graeper, he was very professional, explained everything in a simple, well understood manner. Our audit proved to be helpful, and because of the outcome, we are having the insulation blown under our manufactured home. Thank you Halco for your dependable, professional service.

Thom was very helpful - explained the home energy audit program & statue of my boiler.

I recently (10/11/18) had a home energy audit by Sam Houseworth. I want you to know what a capable young man you have with your company. I found him professional, well versed on the subject, a great educator and willing to answer any question i had. He explained everything he was doing and completed an extensive energy audit on my home. I feel both of us are very fortunate....you as the employer and me as the home owner. My application was completed only a week ago and I appreciate how quickly my appointment was made available. Thank you so very much. It is comforting to know how to save some energy in this world of ours. Great job.

To Halco Employees: Thank you for all the work you did for us and the great help you were to us! Russ for the energy audit and getting us involved with Halco. Shawn and his crew on the great job and clean up while putting in our new furnace and hot water heater. Jake and his partner for their great job of plumbing. To the receptionist who took my deposit when I dropped it off! And to everyone I talked to on the phone. I can't say enough good about all of you! 

Great work! Appreciate tech's info on energy audit with NYSERDA.

This was a big job - our house is a large Victorian. All technicians were very professional and courteous and respectful of our property. They offered practical advice and were very conscious when the product was being applied to our home.

And always refer your company because everyone is so nice and expert staff and knowledgeable.

Rodney, I was given your email address, at my request, by Joel Needle because I felt compelled to pass along to you a few comments about the quality of the service I have received by your company employees this last week. First, I just moved to Auburn and bought this house about 7 weeks ago. I ran into a plumbing problem about 8:30 on Saturday night, 12/6/2014 and saw your company offered emergency service. I called your number and my call was handled by a very friendly and understanding woman. I explained I had to shut off the water to the house and could I get someone out as soon as possible.  She told me should could have someone here around 8 in the morning on Sunday. Your service technician, Dan Burns, showed up Sunday morning. He was professionally attired, polite and very professional in his behavior. I liked the fact that he came in a company vehicle that was well stocked and professionally detailed. He looked over the problem, provided me with an estimate and proceeded to resolve the problem in a timely manner once I gave my approval. I was impressed by his depth of knowledge and pleasant personality. He then pointed out a few safety concerns, such as the fact that my hot water heater relief discharge was placed up against the chimney and would not function properly. He said he could correct the problem for a fee and I was glad to have him resolve the issue. I was so impressed with the quality of his work that I signed up for a Halco membership for heating and plumbing for about $25 a month. It's an excellent plan. I also scheduled an energy audit. I received a call on Monday confirming the appointment for Tuesday. I like all the small professional touches your company offers. On Tuesday Joel Needle and Lindsay Snow arrived, on time, to do the energy audit. They too were professionally attired, pleasant and very professional in how they conducted the audit. Joel and Lindsay answered all my questions and explained all the processes they were doing and what they were looking for. I was very impressed with their depth of knowledge. Once they completed the audit they explained to me what all the house issues were and how each issue could be resolved. Let me tell you, I had no intention of spending $7900 to do the insulation and other fixes they recommended, but Joel and Lindsay were so thorough and helpful in explaining how these fixes would address my concerns, ice build up, energy cost, etc, that I decided to have your company do the work they recommended. Lindsay did a great job in doing the paperwork so i can get the 3.9% financing. That process of getting the financing and having your people do so much of the paper work for a loan that offers such a low interest rate is too good to turn down. The reason I felt compelled to write this email is simply that I am 53 years old, a professional myself, a systems analyst at ITT Goulds Pumps, and well educated. It's not very often I deal with a company that conducts, and presents itself, in such a professional manner as Halco does. Your business model works perfectly. Whether it's your interview process, training or a combination of both, whatever you are doing that allows people like Dan, Joel and Lindsay to be the face of your company to customers, is working perfectly. I have an older house and I plan on using Halco for all my plumbing, heating, electrical and insulation needs. I have never written an email of this nature before but I want to let Halco Management know how very impressed I am with their company and employees. Please relay my sincere thanks and these thoughts to the appropriate supervisors or managers. Thank you, Jeffrey 

Brian was courteous, friendly, fast, neat and cleaned up - professional.

Dear Hal, I would like to express our appreciation to yourself as company owner for providing a very professional and courteous service to our family today.  Your employee Kevin P. provided  my husband and myself today a great opportunity to explore savings potential during a home energy audit performed by Halco.  Kevin was able to take a jumble information on our heating/ housing design and assemble some very keen answers to our questions, while indicating that a professional team at Halco will take the data he collected and respond in writing with a comprehensive energy audit recommendation report. We were impressed with the HALCO company story, brochures and Kevin.  Lois setting up the appointment and confirming was great too. Keep up the good work Kevin.  We appreciate you coming down the fire lane in Niles to our home to – you were right on time !!! Thanks again.

Doug was very personable, knowledgeable and a pleasure to work with.

Dear Mr. Smith, We were very impressed by your employee, William Graeper, who came to our house on August 1st, 2012 to do an energy audit. Will was very informative and pleasant and thorough. He is very intelligent and was able to convey and explain very complex information in an easy to understand manner. He was very thorough in checking our heat sources and inspecting areas of our house and explaining why he was doing things and pointing out areas of concern. He gave us a lot of information during the house tour/inspection. He demonstrated throughout his visit his desire to help the "customer" and is very passionate about energy. He was soft spoken and not pushy, and smiled and seemed to genuinely care about the energy issues in our house and where our specific needs were. He listened intently to what we told him and answered all our questions pleasantly and completely and had some great suggestions (even though we kind of overwhelmed him a few times.) He made the energy audit enjoyable and interesting. It was a pleasure having him come into our home. he is an impressive young man and certainly did earn our respect and admiration. Thank you!

I am extremely happy with the company as a whole. Jamie was very pleasurable to work with. Great customer relationships. Highly recommended to anyone in need.

Dear Jim, Thank you so much for all of your help and expertise.  The grant has been revised and new insulation accepted.  Should start around June 1st.  Contractor booked until then, but mission accomplished.  Bless you for your help. Janet and Warren S.