The gentleman came to check out what was wrong with the on-demand water heater that I had as the people that installed it said that they have not worked on that brand (HTP) for a few years or more. The gentleman showed me what was wrong. It was not repairable. I thought about what to do after he showed me my options. I decided on another on-demand weather heater. Oh my goodness!! The HTP always took a minute and a half of running water fully to get hot water when it worked properly. It would shut off randomly. In the middle of a shower, washing my hair, while washing dishes. Sometimes you could feel the water getting warmer to start something and the water would go cold.
I had called Home Comfort many times over the years. 2019 was the last time I saw someone. Having problems then. They took the cover off and said to leave it off as it was too cold in the cellar so it wouldn’t work then. As I have said they just told me that they do not work on them. One person gave me the number for HTP. After over a month of being put on hold, I got to talk to someone that gave me a website to go to as they said that is what I would have to do they could not help me on the phone. For some months I tried to get on the website to get the message “error”. Could not get onto the website.
The new water heater is so quiet. I don't hear it at all. We have hot water much quicker than a minute and a half. Less than a minute. It works properly. So happy. Thank you for all of the hard work. The two gentlemen were so very nice. Professional, without any profanity. Greatly appreciated.
Kathy C. of Sodus, NY
Wednesday, July 26th