Testimonials for Halco

Dear Mr. Smith,I am writing to thank you, Halco, and especially Matt Dennis and Matt Slimskey for your exceptional customer service.Matt Dennis and Matt Slimskey oversaw the sale and installation of my LG Hydro Kit heat pump heating and cooling system. They and their teams exceeded my expectations in all regards.I first met Matt Dennis at a virtual HeatSmart CNY meeting. I was interested in installing an air-to-water heat pump, which is regrettably not yet widely available in the U.S. market. Matt D. consulted with me about ATW heat pumps and other options. He researched ATW heat pumps and advised on more readily available, and serviceable, alternatives. Matt regularly accepted my calls after business hours and “geeked out” with me about what heat pump heating and cooling system would work best for my new construction project. To this day, Matt has remained in close contact and offered support even though my bill to Halco has been fully paid.Matt Slimskey oversaw the team that installed my heating and cooling system. I was out of the country during most of the installation but various other subcontractors whom I trust spoke very admirably about Matt and his team even without my prompting. As I’m sure you know, this is rare for subcontractors to do. During the few times that I managed to be on site, Matt’s team treated me like a valued customer, explaining the system in a clear and patient way.What also stands out clearly in my mind is when my General Contractor—whom Matt S. had been attempting to contact for weeks, without success—contacted me on a Friday at noon and asked that Halco “turn on the heat” the following Monday (less than 3 full days later!) in order to pass inspection. I was appalled by this request, but Matt and his team adapted and somehow managed to have the heating and cooling system functional by the GC’s due date. That was less than 24 business hours away from the time service was requested. Talk about exceeding expectations.Throughout all of this high-maintenance drama of customer service, Matt Dennis and Matt Slimskey have remained steadfastly good-humored, helpful, and friendly. I admit that I had been nervous about working with a “big name” heating and cooling company on this project. I typically prefer to work with the smallest business possible. But Halco proved me wrong. Your team has taken remarkably good care of me—a single woman navigating house building for the first time. I am indebted to Matt Dennis, Matt Slimskey, their teams, and you, for helping me through this process. I have recommended, and will continue to recommend, Halco to my friends with the strongest endorsement. Thank you, Hal, and please pass my gratitude along to Matt Dennis, Matt Slimskey, and their teams.

I am very happy with the work done, Jim, Mike, Tom were great workers. Couldn't ask for better men to be working on my home!! Halco is #1 in my book.Thank-you very much guys!!Mr. James A Mitchell

All the men that came to my house really did a great job. I already gave your business you work for to other people. Thanks again.

Matt was courteous thorough and very competent. He took his time to explain options and service in a professional manner.

Chad was a really nice guy who seemed comfortable & knowledgeable. We enjoyed having him in our home and look forward to future service.

Halco had come to our home to do some blown in cellulose insulation in our attic and although Ron had gone upstairs and checked several times, the force had blow a light fixture out in the closet and cellulose filled and spilled out of our closet. I recently had tendon and ligament repair and cannot put any weight on my foot and only go upstairs at night, so we had not realized what had happened until Jay came home from work and had gone upstairs. Jay and I put in over 3 hours last night cleaning up the cellulose that overflowed into our bedroom from the closet, but it became just too hard for me on one leg. Ron DeRue from Halco came this morning and finished where we left off and went above and beyond to make things right and when he was done you would never know we had that mess last night - I am beyond grateful. Ron took every single item one by one (and there was ALOT in that closet) and vacuumed them one by one till all cellulose was off- granted I will still be washing them, but he saved hours of tedious labor for me on one leg. I wish I could attach photos so you could see just how much tedious labor this involved. And for our trouble and inconvenience Halco is sending us a gift card for dinner on them. THANK YOU Ron and Halco💗

Tim and Cody were great! They explained everything to me and were very good at what they do! They did a great job! Professional, knowledgeable, and care about their customers. Thank you guys!!

I just wanted to take this opportunity to let the Halco Energy Company know how impressed I was with your employee Zach’s professionalism while installing our new Navien Boiler. Zach has a great attitude and was very considerate of our home while completing his work. I was also very impressed with his layout abilities and mechanical skills. While I observed the ongoing boiler install it was evident to me that Zach strives to produce a quality product and will not let himself accept anything less. In today’s world it was refreshing to see a young man with this kind of attitude and professionalism.

The service tech Scott Bernardo was great. Went the extra mile to complete the job. Hope Scott will help me in the future.

Matt was very efficient in what he did & explained everything. The BEST furnace man that we have had with you.Click Thumbnail to Show Actual Happy Check[-]

Extremely satisfied. Professional staff including Thom, Kevin, and Terry. Kevin displayed a degree of knowledge and dedication that we have never experienced before. The art of his work easily surpassed the science and he clearly takes pride in his creations. He and Terry remained on job long after my expectations each day and their families should be thanked that they stayed late to increase our comfort each day. Kevin is a one of a kind technician and artist who will bring value to any organization. Such individuals are rare and should be cherished by their employer; his work is why I happily signed a check to Halco. Thank you.

John was very courteous and efficient I like how he wore "booties" in my home. Thank you.

Appreciated call before Thanksgiving. Pleased with work, had the parts!

Please pass along my thanks to a job well done by Matt, Dave and Eric. They removed my Freewatt system today and converted it to a conventional system. They arrived on time, addressed the many questions I had and communicated to me regularly while the work was being done. When completed, they did a thorough walk through with me, showing me everything that had been done. You are extremely fortunate to have such professional, helpful and courteous employees. Please share this with their managers so they can be recognized for a job well done. Thanks!! Dennis

Dear Hal, My name is Carolyn and I am the Property Manager here at Barrett Dewitt. I have been in property management for 23 years and have worked with many outside contractors over the years and will be the first to admit it’s never easy!  It’s only fair to say we have really enjoyed having Jeremy and Pat in the building. This building is for Seniors and that alone can be a challenge. My residents have told us the guys have been very polite, friendly and helpful if they need to get by them while working in the halls. My Superintendent and I too are very pleased with the communication, promptness and the fact they do a great job cleaning up! I know it has not been easy for them on a big job like this to do it all from set up, chasing materials to clean up but we are very happy to have the opportunity to work with two guys with great work ethics! Happy Holiday! Thank you,