Testimonials for Halco

Travis W. was at our house this morning from 8:30 to 12:30 to fix the pop-up stopper in the bathroom sink, to fix the pop-up stopper in the bathroom bathtub, and re-do the plumbing for the bathtub drain. We were very pleased with his work. He was very professional, very pleasant, very informative, and very clean/careful.We have been really pleased with all of the Halco service technicians that have come to our house, as well as with the financial arrangement Halco made to cover our "Wheaton's" contract. It is a pleasure doing business with Halco.

Scott was thoroughly professional and friendly at the same time. Enjoyed having him at the house.

Jim arrived amazingly fast - Less than 20 minutes after my call, was very nice, and fixed my shower! Wonderful service - Thank you!

Eric was very professional, personal and thorough. He is an asset to your company.

Very pleasant office & service staff, very knowledgeable & excellent with our dogs.

We are so glad to be disc. club members! Dave is excellent & went over & above to find a hard to find toilet quickly.

Our furnace broke down overnight and Halco had someone over first thing in the morning. Pete, the tech who came over, was professional and courteous. We decided to install a new furnace since the one that broke down was more than 20 years old. Pete managed to order a Carrier unit and a humidifier, sot that they would arrive the next day. The installers, Will and Keith, came bright and early in the middle of a blizzard. They completed the install much quicker that I had expected, around 2pm that afternoon.That night, I noticed some water pooling near the condensate drain. I called Halco in the morning and they had a tech come out almost immediately. Tom, the service technician, was extremely professional, knowledgeable and courteous. He went back to pick up some PVC pipe, but returned quickly to replace a section of the exhaust plumbing from the furnace. He simplified the humidifier control install so that it was better integrated with the carrier thermostat. Through all this, he was patient and took time to provide answers to technical questions that I had.Halco has done a stellar job in addressing the problem with my furnace; providing us with the space heater units as a stand-in and doing a very professional install of a new unit. Great Job! Thanks!

Joe Squires is a highly skilled plumber, and we appreciated his work and good attitude.

Once again it is my pleasure to provide kudos for two of Halco’s service providers. Dan Enright is amazing!  His plumbing knowledge and experience is irreplaceable.  He is also an outstanding mentor for the new young men he is training to become Halco Aces. Dan has been to my house 3 times and every time he has had a new understudy in tow.   Today he came with Dave.  I have observed that not only are his apprentices impressed by Dan’s expertise but it also speaks volumes about Dan that they totally enjoy working with him. I want to thank Halco for hiring terrific employees.  I know that, especially in today’s market, it is not easy to find good employees.  But Halco must be doing something right to have assembled such a great team.  

Mike was at our house today with a very difficult plumbing problem! His ability to think outside the box and his willingness to spend the time that it took to solve the problem were exceptional!! Our house has had a string of impossible-to-solve plumbing problems for a long time. However, each time Mike has been able to use very clever tricks to solve the unsolvable! Today, Mike even outdid himself and was able to take out a metal spring and a ball of old wire that was clogging our laundry drain, using unconventional tools and his ability to assess the real problem! How did he even do that?!! He was also able to figure out the unique plumbing path (not the expected way of doing things), locate where the T was, and determine the weird direction of the pipes. I did not expect Mike to be able to solve the problem today but somehow he managed to do it! He is truly an amazing and dedicated problem solver! You should also know that I have been a customer service consultant in the past and I would rate Mike’s ability to work with me, the customer, as an 11 out of 10! He has excellent communication skills and was willing to work with me to solve the problem in a way that made me feel respected and part of the team. Thank you also for giving your plumbers cameras. Without these, I don’t think that Mike would have been able to locate and solve such an unusual problem. However, maybe I shouldn’t second guess Mike because he never gives up and somehow he always does the impossible!! Thanks Mike!!

Matt is the best. He figured out a solution to the problem. In a few days he reappeared to install a part that has solved the problem.

Matt was very courteous and helpful. He is a very thorough and experienced technician.

Tom did a nice job with a nasty sump well problem. I now have a new primary pump and a back-up as well. I would ask for tom again!

Broken water pipe, middle of the night, holiday weekend. I was a basket case. Paul arrived. Calmly took charge of the situation. Expertly repaired the problem. Restored hot & cold water to my house & my blood pressure numbers to normal. Because of Paul, I signed up for club membership & am considering 1 more.

We are very pleased with Halco service.